Frequently Asked Questions

Yes. NeoProxy offers a free trial for new customers. You can immediately access 3 hours of dedicated 5G mobile proxy with unlimited data to test the speed and compatibility with your tools.

Thanks to real Italian 5G IPs, you'll be able to simulate real use cases (scraping, automation, social media) before subscribing to a plan.

Purchasing is easy and immediate from our website. We accept:

• Credit/debit cards (with automatic activation)
• Cryptocurrencies (BTC, ETH, LTC, USDC, USDT, XMR)
• Bank transfers (with manual activation)

There is no minimum contract period and we offer clear plans: for example, a 30-day monthly plan at just €69 (20% discount for 2026).

Yes, NeoProxy has a satisfaction guarantee within 48 hours of purchase. If the service does not work as promised, contact customer support within 2 days of the charge.

We will evaluate the request and, if approved, refund the full amount using the same payment method.

Yes. You can cancel automatic renewal or stop the service at any time from your control panel. There are no penalties or commitment obligations: the proxy connection will remain active until the expiration of the already paid period.

NeoProxy proxies work with all major platforms and software:

• Windows, macOS, Linux, iOS, Android
• Emulators (Bluestacks, LDPlayer, etc.)

We support the following connection protocols:

• HTTP (TCP) — for browsers and web applications
• HTTPS (TCP, TLS) — HTTP proxy with TLS encryption via stunnel
• SOCKS5 (UDP) — for automation and advanced tools
• SOCKS5S (UDP, TLS) — SOCKS5 with TLS encryption via stunnel
• WireGuard VPN — modern VPN tunnel with cryptographic keys, high performance

NeoProxy offers full control over IP rotation. You can:

• Change the IP manually at any time using a dedicated link or via API
• Set scheduled rotations at custom intervals (e.g., every 15–60 minutes)

Each IP change takes a few seconds (6–20s) to reconnect the physical device to the mobile network.

NeoProxy integrates WireGuard VPN, a modern and lightweight VPN protocol, directly on proxy devices. Each device can have a dedicated WireGuard tunnel that routes all traffic through the 5G mobile network.

• Authentication via cryptographic key pair (no password)
• Modern encryption with ChaCha20 and Poly1305
• Configuration via downloadable .conf file or QR code
• Supported on Windows, macOS, Linux, iOS and Android
• Lower latency compared to traditional VPNs

A mobile proxy routes your traffic through an IP address assigned to a mobile device connected to 4G/5G networks. Websites see your traffic as coming from a real smartphone.

Each of our IPs is backed by a physical modem or smartphone with an Italian 5G SIM. Compared to datacenter or residential proxies, mobile proxies offer real and reliable IPs with a low probability of being blocked.

Thanks to the Italian 5G network, our proxies offer ultra-fast performance:

• 5G Speed: on average between 100 and 500 Mbps (download)
• 4G Speed: on average 10–40 Mbps

All our plans include unlimited data with low latency.

NeoProxy proxies are 100% dedicated. Each proxy is assigned exclusively to a single customer: there is no bandwidth or IP sharing with other users.

The advantage is total control over the connection, maximum stability and guaranteed security.

NeoProxy provides real rotating mobile IPs from real Italian carriers (Vodafone, TIM, WindTre, Fastweb), while VPNs almost always use static datacenter IPs.

Our proxies are much harder to detect by websites and online platforms. You look like a real mobile user, avoiding blacklists and easily passing CAPTCHAs.

Very. Each of our proxies is reserved for a single user. Using HTTPS or SOCKS5, traffic is encrypted, protecting your data.

Mobile networks implement carrier-grade NAT (CGNAT), which blends traffic with other real users at the carrier level, increasing anonymity.

Yes. Our proxies use legal networks and SIMs from recognized carriers. The use of mobile proxies is perfectly legitimate as long as it is used for lawful purposes.

NeoProxy complies with European privacy regulations (GDPR).

No, NeoProxy proxies offer unlimited data: you can transfer as much as you want without additional costs or throttling.

No data caps, no hidden slowdowns!

TCP Fingerprint Masking is an exclusive NeoProxy feature that modifies the TCP/IP fingerprint of outgoing packets, making traffic indistinguishable from that of a real device running a specific OS.

In practice, NeoProxy can make your traffic appear to come from an Android, iOS, macOS, Windows or Linux device — at the TCP stack level (TTL and TCP Window Size). This further increases detection difficulty and reduces blocks from advanced platforms.

• Configurable per proxy, without interrupting service
• Applied via nftables rules on the tethering interface
• Ideal for accessing platforms with advanced detection (social media, e-commerce, etc.)

Every NeoProxy account includes an API Key management system to integrate and automate proxy operations in your applications.

• You can create up to 5 API keys simultaneously
• Each key has a configurable rate limit (maximum number of requests per hour)
• Keys can be individually enabled or disabled without deleting them
• Compatible with any programming language (Python, Node.js, PHP, cURL, etc.)

API Keys are visible and manageable from the control panel in the dedicated section.

The IP Whitelist is a security feature that allows you to restrict proxy access exclusively to IP addresses you authorize in advance.

This way, even if proxy credentials were discovered, no one will be able to use the proxy from an unauthorized IP.

• Configurable for each proxy user
• Supports multiple simultaneous IPs (e.g., office + home)
• Modifiable at any time without service interruption

From the NeoProxy control panel you can see real-time usage statistics for your proxy:

• Megabytes and Gigabytes transmitted (upload and download)
• Instant speed in Mbps
• IP rotation history with timestamps
• Current proxy status (active, paused, error)

All statistics are updated in real time without needing to reload the page.

Our support team offers technical support 24 hours a day, 7 days a week via:

• 📧 Email
• 💬 WhatsApp
• 📲 Telegram

No bots, only real and competent people.

Yes, we have tailored enterprise offers that include:

• Dedicated infrastructure
• Custom deployments
• SLA contracts
• White-label solutions for resellers
• Dedicated account manager

Contact us for a personalized business offer.

Our mobile proxies currently operate in Italy. We manage over 1,200 physical modems with 5G SIMs from Vodafone, TIM, WindTre and Fastweb, located in data centers in Padova and Vicenza.

We are constantly expanding our network — contact us if you are interested in specific locations or carriers.